Zachary Bentsen
Work Experience
Jan 2026 - Present
- Partner with product and engineering teams to define notification requirements, message templates, delivery rules, and operational acceptance criteria.
- Maintained high-volume notification flows on Kubernetes, supporting 80+ messages per second and millions of devices through Azure IoT Hub.
- Managed message templates and onboarding paths for new smart-home devices, supporting rapid updates across firmware, cloud, notifications, and frontend app teams.
- Debugged distributed delivery paths end-to-end using Elasticsearch, structured logs, tracing, and metrics to reduce incidents and accelerate root cause analysis.
- Coordinated closely with firmware, cloud, notifications, and app teams for releases, quality gates, and rollback readiness while documenting readiness criteria for product stakeholders.
Nov 2021 – Jan 2025
- Closed 100% of assigned defects within SLA and routinely took overflow; accelerated root-cause and fixes via disciplined repro/trace, structured logs, debuggers, and production monitoring.
- Designed and built a new ticket-search platform and executed a zero-downtime cutover from SQL to Elasticsearch; reduced API search latency 70–99% for thousands of customers.
- Co-designed and developed a widget framework enabling custom dashboards with hundreds of widgets; cut time-to-new-metric from weeks to days.
- Led the upgrade of 10+ services to .NET 8/C# 11 (LTS); standardized pipelines and dependencies, improving performance, security, and maintainability.
Jan 2020 – Nov 2021
- Operated and optimized data pipelines/services managing billions of records for physical assets; ensured accurate, auditable payouts of tens of thousands of dollars daily with zero lost funds.
- Drove requirements intake to delivery: distilled stakeholder needs into clear specs and tickets, prioritized the backlog, and shipped features on schedule with documented acceptance criteria.
Skills
Certifications
Education
2019